Policies

Terms of ordering

Last updated 14 October 2026

These terms apply to every order placed on this website. By placing an order you agree to them. Please read them together with our refunds and cancellations policy.

1. Placing an order

Your order is a request to buy the items in your bag at the prices shown at checkout. It is accepted when the restaurant confirms it; you will see the status change on your order page. We may decline an order, for example if an item has sold out, the kitchen is too busy or we cannot deliver to your address, and we will tell you why. If you have already paid, a declined order is refunded in full.

2. Prices, tax and charges

Prices are shown in US dollars and include the item and any options you choose. Sales tax is added at checkout at the applicable rate. Delivery orders carry a delivery charge based on distance, shown before you pay, and have a minimum food order. Pickup orders have no delivery charge. The total shown on the review step is the amount charged.

3. Coupons and offers

Coupons are applied in the bag or at checkout and are subject to the conditions shown with them, such as a minimum order, an expiry date or a limited number of uses. Only one coupon can be used per order, coupons have no cash value and cannot be applied after an order is placed.

4. Payment

You can pay online by debit or credit card, Apple Pay or Google Pay through Stripe, or in cash on delivery or at pickup when that option is shown. Online payments are taken when you place the order. For cash orders, please have the exact total ready.

5. Delivery and pickup

Delivery and pickup times are estimates and can change at busy times or in bad weather. Please make sure your address, apartment number and phone number are correct and that someone is available to receive the order. For pickup, collect your order from the counter and give your order number. Orders not collected within an hour of being ready may be discarded and are not refunded.

6. Allergies and dietary needs

Our dishes are prepared in a kitchen that handles milk, wheat (gluten), nuts, sesame, mustard, eggs and other allergens, and we cannot guarantee that any item is free from them. Dish descriptions and ingredient notes are a guide, not a complete allergen list. If you have an allergy, tell us in the kitchen note and call us before ordering.

7. Ordering through other platforms

Orders placed through DoorDash, Uber Eats or Grubhub are made under that platform's own terms, prices and refund rules, and are handled by that platform.

8. Our responsibility

We take care to prepare your food correctly and to describe it accurately. If something goes wrong, see our refunds and cancellations policy. Nothing in these terms limits your rights under applicable consumer protection law.

9. Changes

We may update these terms from time to time. The version shown on this page when you place your order applies to that order. These terms are governed by the laws of the State of New York.

ONLY FOODIES by Masala Box
42-02 Bell Blvd, Bayside, NY 11361
(718) 281-2699 · kvermz90@gmail.com